Returns & Exchanges
At Lovesofas, we want you to be completely enamored with your new furniture, which is why we offer a 14-day return window for items in their original, showroom condition. If your new sofa doesn't perfectly fit your space or style, our streamlined return process ensures a hassle-free resolution.
Initiate Your Request
Contact our dedicated customer support team within 14 days of delivery via email or phone to provide your order number and reason for return.
Prepare for Collection
Ensure the furniture is disassembled, if applicable, and securely repacked in its original packaging to prevent damage during transit.
Schedule a Pickup
Once your request is approved, our specialized furniture couriers will contact you to arrange a convenient time to collect the items from your home.
Inspection and Refund
After our warehouse team inspects the returned items for quality assurance, we will process your full refund minus any applicable collection fees within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing